Returns & Exchanges
At Mermaid Lucia Official, we want you to be fully satisfied with your high-performance athletic gear. If your purchase doesn't meet your expectations, we offer a flexible 30-day return policy for all unworn and unwashed items.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging with all tags attached to ensure the product remains protected during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our warehouse team inspects your returned gear, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing